Frequently Asked Questions
Everything you need to know about your Pure Nails experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on your location.
Are your nail polishes vegan and cruelty-free?
Yes, all Pure Nails products are 100% vegan and we never test on animals. We are proud to be a Leaping Bunny certified brand.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. For hygiene reasons, we cannot accept returns on items that have been opened or used.
What does '10-Free' mean?
Our formulas are '10-Free,' meaning they are made without the ten most common harmful chemicals found in traditional polish, including formaldehyde, toluene, and DBP.
How can I track my order?
Once your order ships, you will receive an email confirmation with a tracking number and a link to monitor your package's progress.
Do you offer professional discounts?
Yes, we offer a Pro Program for licensed nail technicians. Please visit our 'Pro' page to upload your credentials and receive exclusive industry pricing.